jj22 Privacy Policy — How We Handle Your Data

Overview

jj22 takes the privacy of its players seriously. When you create an account, make a deposit, place a bet or simply browse the platform, certain information is generated and collected. This policy is here to tell you exactly what that information is, how it is used and what control you have over it.

Privacy is not something that should be buried in technical language that nobody reads. The goal of this document is to give you a clear, honest picture of jj22's data practices so you can use the platform with confidence. If you have a question that this page does not answer, the jj22 support team is available at any time.

This policy should be read alongside the jj22 Terms and Conditions. Where there is overlap between the two documents, the Terms and Conditions will take precedence on matters of account management and platform rules, while this policy governs specifically how personal data is handled.

What Data We Collect

jj22 collects personal data in two main ways — information you provide directly when registering or using the platform, and data that is generated automatically when you interact with the site or app. Here is a breakdown of both categories:

Information you provide directly:

• Full name as provided at registration
• Date of birth (required for age verification)
• Contact details including email address and phone number
• Residential address as provided for verification purposes
• Account username and password (passwords are stored in encrypted form only)
• Identity documents submitted for KYC verification when requested
• Payment method details as required to process deposits and withdrawals
• Any communications you send to the jj22 support team

Data collected automatically:

• IP address and approximate geographic location at the time of login or account activity
• Device type, operating system and browser version
• Session duration, pages visited and features used within the platform
• Bet history, game activity and transaction records
• Cookie data and similar tracking technologies as described in the Cookies section below

How We Use Your Personal Data

The data jj22 collects is used for specific, defined purposes. We do not use your personal data for anything outside of what is described below, and we do not sell your personal information to any third party for marketing or commercial purposes.

Purpose	Data Used
Account creation and management	Name, email, date of birth, contact details, password
Age and identity verification	Date of birth, identity documents, address
Processing deposits and withdrawals	Payment method details, transaction history
Platform security and fraud prevention	IP address, device data, login history, transaction patterns
Customer support	Account details, support communications, transaction records
Promotions and bonus management	Account activity, deposit history, game participation
Responsible gaming monitoring	Session data, deposit patterns, self-exclusion preferences
Platform improvement and analytics	Anonymised usage data, session behaviour, device information

Where jj22 sends you communications about your account, promotions currently available to you or important platform updates, these are sent to the contact details registered on your account. You may update your communication preferences within your account settings at any time.

Payment Data and Financial Information

All financial transactions on jj22 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfer and eligible debit or credit cards. When you make a deposit or request a withdrawal, the relevant payment details are handled through encrypted connections.

jj22 does not store full card numbers or complete payment credentials in plain text on its own servers. Payment processing is handled through secure channels, and only the minimum necessary payment information is retained for the purpose of reconciling transactions and processing withdrawals back to the same payment method.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment methods used — are retained as part of your account history. This information is used for account management, support queries and responsible gaming monitoring purposes.

Cookies and Tracking Technologies

jj22 uses cookies and similar technologies to make the platform work properly and to understand how players use the site. A cookie is a small file stored on your device when you visit a website. It allows the site to remember certain information about your session.

The types of cookies jj22 uses include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled without affecting the platform's core functionality.
• Functional cookies: Remember your preferences such as language settings and previously used payment methods to make your experience smoother.
• Analytics cookies: Collect anonymised data about how pages are used, which features are accessed most and how players navigate the platform. This data is used to improve the platform experience over time.
• Security cookies: Help detect unusual login activity or access patterns that could indicate an attempt to compromise your account.

Most browsers allow you to control cookie settings through their privacy or settings menus. Note that disabling essential cookies may prevent some parts of jj22 from working as expected. Third-party analytics tools used by jj22 process data in anonymised or aggregated form and are not used to identify individual players for external purposes.

Data Sharing and Third Parties

jj22 does not sell, rent or trade your personal data to any third party for commercial purposes. However, to operate the platform effectively, certain data is shared with trusted service providers who work on jj22's behalf under data processing agreements. These include:

• Payment processors: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank channels. These providers receive only the data necessary to complete the specific transaction.
• Game providers: Game providers whose titles appear on jj22 may receive anonymised session and game activity data for the purpose of game performance and integrity monitoring.
• Identity verification services: When you submit documents for KYC verification, these may be processed through a secure third-party verification service to confirm their authenticity.
• Customer support tools: Support communications may be processed through a third-party helpdesk platform. These providers are bound by confidentiality obligations and are not permitted to use your data for any purpose other than providing the contracted service.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help improve the platform. No individually identifiable data is shared in this context.

Outside of the service providers listed above, jj22 may disclose personal data only where required to do so by applicable platform obligations or in response to a legitimate legal process. In all cases, only the minimum necessary information is disclosed.

Data Retention

jj22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Active accounts: Your personal data is retained for the full duration that your account remains active on the platform.
• Closed accounts: Following account closure, certain data including transaction records and account history is retained for a defined period to allow for any dispute resolution, fraud investigation or platform audit requirements.
• Verification documents: Identity documents submitted for KYC purposes are retained for the period required to support account verification and any related review processes, after which they are securely deleted.
• Support communications: Messages exchanged with the jj22 support team are retained for a reasonable period to allow for follow-up and to maintain a consistent support history for your account.

When data is no longer required for any of the purposes described in this policy, it is either permanently deleted or anonymised so that it can no longer be linked to any individual player.

How We Protect Your Data

jj22 takes data security seriously and applies a range of technical and procedural measures to protect your personal information from unauthorised access, loss or misuse.

• All data transmitted between your device and jj22 servers is protected using SSL/TLS encryption.
• Passwords are stored using strong one-way hashing — jj22 staff cannot view your password in plain text.
• Access to personal data within jj22's systems is restricted on a need-to-know basis. Only staff with a legitimate operational reason can access account data, and all access is logged.
• Payment information is handled through encrypted channels and is not stored in full on jj22 servers.
• Security monitoring tools are in place to detect unusual account activity, suspicious login attempts and potential fraud patterns.

While jj22 applies strong security measures across the platform, no online system can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, keeping your login details private and logging out of your account when using a shared or public device. If you ever suspect your account has been accessed without your permission, contact jj22 support immediately.

Your Rights Over Your Personal Data

As a jj22 player, you have a number of rights in relation to the personal data held about you. These include:

• Right to access: You can request a copy of the personal data jj22 holds about you at any time by contacting support.
• Right to correction: If any of the personal data we hold about you is inaccurate or out of date, you can request that it be corrected. You can update basic account details such as your contact information directly within your account settings.
• Right to deletion: You can request that your personal data be deleted. Note that this may result in your account being closed, and certain data may be retained for the minimum period required for platform obligations as described in the Data Retention section.
• Right to restrict processing: In certain circumstances, you may request that jj22 limits how your data is used while a query or complaint is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used format.
• Right to withdraw consent: Where jj22 processes your data on the basis of your consent — such as for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of any processing that took place before the withdrawal.

To exercise any of these rights, contact the jj22 support team with your request. We will respond within a reasonable timeframe. Some requests may require identity verification before they can be processed to ensure that data is not disclosed or modified in response to a fraudulent request.

Minors and Age Policy

jj22 is strictly an adult platform and is not intended for, and does not knowingly collect data from, anyone under the age of 18. Age verification is carried out as part of the account registration and KYC process. If jj22 becomes aware that data has been collected from a person under 18, that account will be closed immediately and any associated data will be deleted in accordance with this policy.

Parents and guardians who believe a minor may have accessed or registered on jj22 should contact the support team immediately so the situation can be addressed without delay. jj22 encourages households with children to make use of parental control tools available on devices and browsers as an additional safeguard.

Changes to This Privacy Policy

jj22 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in technology or other relevant developments. When significant changes are made, the updated policy will be published on this page with a revised date at the top.

It is your responsibility to review this page periodically. Your continued use of jj22 after any update has been published constitutes your acceptance of the revised policy. If you disagree with changes to the policy, you should stop using the platform and contact support to discuss your account.

Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please get in touch with the jj22 support team. Our support staff are available around the clock and will do their best to address your query promptly and clearly.

You can also find answers to many common questions on the jj22 FAQ page. For concerns related to your gaming habits or account controls, the Responsible Gaming page has detailed information on the tools available to you.